ORDER STATUS & CONFIRMATION

Once we receive your order, your order status will show as "Pending". You should also receive an email confirming your order, detailing the total cost/charges of your transaction. This is your proof of purchase. Please keep this email safe, as this will be required in the event of a return as an additional proof of purchase. Once your payment has been processed, your order status will change to "Complete". You can check on the status of your order at any time, by logging in to your customer account. If you have any further questions, regarding an order you have placed with us, please send us an email or call us.

 

DELIVERY OPTIONS

Free Delivery

If the total value of the goods you have ordered exceeds £150, you will be entitled to free delivery. This option only appears during the checkout process, if your order meets the stated minimum criteria. Please note that ONLY UK mainland residents are eligible for this offer.

Standard Delivery

We utilize Royal Mail for all of our deliveries. You choose the service that best suits your needs and your budget at checkout. We currently offer:

• 1^st or 2^nd Class UK Standard
• 1^st or 2^nd Class UK Signed
• Parcelforce Express24
• Parcelforce Express48 

Overseas customers are offered the International Economy service. Customers within the EU and who are not resident in the UK, may have to allow up to 7 days delivery. Outside of the EU, please allow up to 14 days.

Global Shipping

When placing an order with us as an overseas customer, you can choose the shipping option that best suits your needs. Note that if your order exceeds 2kg in weight, please contact us as we will have to arrange a courier service to ship your order. In this instance we will provide you with a quote including the original cost of the goods, which can be paid directly into our PayPal account, should you choose to proceed with your order, prior to shipping. If you have any further queries regarding delivery options, please send us an email or give us a call.

Additional Notes (Overseas Customers)

Depending on your nation's customs regulations, your order may be subject to import duty or local taxes, by the relevant authorities. POSE Limited is not responsible for these additional fees, so we would advise you to check if they're applicable to you, and make provisions accordingly.

RETURNS POLICY

Returns

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it & in the original packaging. You must also include a copy of the receipt or proof of purchase. In the first instance you will need to request an RMA number. Please click on the following link to obtain one: Request An RMA Number

Please Note: We will NOT accept returns unless you have been issued with an RMA number.

Refunds

Once we receive your item, we will inspect it and notify you that we have received it. We will immediately notify you on the status of your refund having inspected the item. If your return is approved, we will authorise a refund to the relevant account, used to make the original payment. In other words your PayPal account. Your refund may take a few days to appear in your account. If for any reason your refund has not been credited to your account after 7 working days, please call us and we can look into the matter further for you.

Return Shipping Costs

You will be responsible for paying your own shipping costs when returning an item to us. Return shipping costs are non-­refundable. However, any refunds we authorise will always include your original shipping costs.

CONTACT US

If you are not entirely satisfied with your purchase, we're here to help. If you have any questions on how to return your item to us, please get in touch.